Refund & Cancellation Policy

1. Subscription Cancellation

CustomsWave believes in complete billing transparency with no lock-ins. You may cancel your subscription at any time directly through your account profile or by notifying our support team at contact@qwantome.com.

• Effect of Cancellation: Cancellation halts all future automatic recurring billings.
• Active Period: You retain full platform access and your remaining monthly classification credits until the conclusion of your current prepaid billing cycle.

2. Refund Eligibility for SaaS Subscriptions

• Monthly Subscriptions ($49 Starter / $99 Pro): Because platform access and calculation capabilities are activated instantly upon charge, monthly fees are generally non-refundable once the billing period has begun.
• Annual Subscriptions: If you cancel an annual plan within 14 days of purchase or renewal and have not consumed any broker classification review credits, you are eligible for a full refund minus minimal payment gateway transaction fees. For annual cancellations requested after 14 days, a prorated refund for unused future months may be approved at management discretion.

3. Digital Classification Credits & Consultation Hours Policy

Classification credits and 1-on-1 consultation hours involve dedicated manual labor by licensed customs brokers and trade compliance specialists. Once a classification request has been completed or a consultation session delivered, the consumed credit or overage charge ($10/req) is non-refundable.

4. Billing Errors & Dispute Resolution

In the unlikely event that you notice duplicate charges, billing discrepancies, or incorrect overage tallies, please notify us within 30 days of the invoice date at contact@qwantome.com. Verified billing errors will be promptly corrected and refunded to your original payment method.

5. Refund Processing Timeline

Approved refunds are credited directly back to the original credit/debit card used during checkout via our payment partner, Razorpay. Refunds typically reflect on your bank or credit card statement within 5 to 7 business days depending on your issuing bank.

6. How to Request Assistance

To request a cancellation confirmation or billing review, please reach out to: