Shipping & Delivery Policy
Last Updated: August 26, 2026 · 100% Digital SaaS Platform Delivery
1. Digital Service Nature (No Physical Shipping)
CustomsWave is a cloud-hosted software-as-a-service (SaaS) and trade compliance platform. All products, subscription plans, landed cost calculations, and broker classification advisory services are delivered 100% electronically via our web portal. No physical goods or boxed media are shipped.
2. Instant Digital Access Upon Subscription
Upon successful payment confirmation through our authorized payment partner (Razorpay), your account subscription tier, product inventory limits, and credit allowances are provisioned instantly in real-time. You will receive an immediate confirmation email and can log in to start calculating landed costs and managing SKU compliance right away.
3. Service Fulfillment & Turnaround Times
Our trade compliance services operate under strict fulfillment timelines:
4. Shipping Charges & Customs Duties
Because all services are electronic and digital, there are zero shipping fees, handling charges, or physical import duties associated with your subscription or classification reports.
5. Delivery Issues & Support
If you experience any delay in account provisioning or accessing your classification reports, our compliance operations desk is available at: